At BWP Creative Limited, we are committed to providing exceptional service to our customers. We understand that sometimes issues may arise, and we want to ensure that your concerns are addressed promptly and effectively. This document outlines our procedure for handling complaints and reporting abuse, demonstrating our commitment to resolving issues and maintaining the highest standards of service.
Complaints Procedure
- Please contact us by telephone (01922 606556) or email (info@parishcouncilwebsites.co.uk), and we will attempt to resolve all enquiries promptly.
- If the issue is of a technical nature or cannot be immediately resolved, we will provide you with an expected timeframe for resolution.
- If you are not satisfied with our initial response, we will refer the matter to a senior member of staff who will re-examine the issue. The manager will make every effort to resolve your concern.
- BWP Creative Limited deals with registries around the country. Some of these local registries have manual systems and limited technical capabilities. In these cases, the time to resolution may be longer than we would normally find acceptable. However, we will keep you informed throughout the process and provide you with an estimated timeframe for resolution.
- Please feel free to contact us at any time. We strive to provide you with a positive, quality service, and we will always do everything we can reasonably do to solve your issues in an efficient manner.
- We commit to responding to your inquiry within 2 business days.
Customer Feedback
Abuse Reporting
To report any instance of misuse or abuse, please contact us by telephone (01922 606556), email (info@parishcouncilwebsites.co.uk), or by submitting the form provided below. We are committed to addressing all reports promptly and thoroughly.
Categories of Abuse
We classify abuse issues into several categories, primarily: Unlawful Content, Unsolicited Communications, Identity Deception, Intellectual Property Infringement, and Other Concerns.
Unlawful Content
This category includes, but is not limited to:
- Exploitation of minors
- Graphic violence or extreme sexual content
- Non-consensual intimate imagery
- Hate speech or discriminatory forums
- Content promoting illegal activities (e.g., financial crimes, extremism)
- Defamatory or intentionally misleading information
- Unauthorised distribution of copyrighted material (e.g., literature, media, software)
Unsolicited Communications
This refers to instances where a domain under our management is distributing unwanted bulk messages.
Identity Deception
This involves cases where a domain in our purview is misrepresenting itself as another entity, typically to fraudulently obtain sensitive information such as login credentials or financial details.
Intellectual Property Infringement
If you suspect your trademark rights are being violated:
- Please provide the relevant URL and details of your trademark to us.
Other Concerns
For any issues not falling under the above categories, we encourage you to contact our team directly.
We treat all abuse reports with the utmost gravity and will conduct a thorough investigation into each case. Our team is dedicated to fostering a secure and responsible online ecosystem for all users.